Return & Refund Policy

RETURNS

You may request a return within 14 calendar days of receiving your order.

To be eligible for a return, your item must:

• Be unworn and unused, other than being tried on.
• Be unwashed and unaltered.
• Be free from stains, odours, damage, or signs of wear.
• Have all original tags attached.
• Be returned in its original condition.

To request a return, contact info@bodegaclo.com with your order number and the item(s) you would like to return.

Once your return has been approved, the item must be sent back within 14 days.

Items returned without first contacting us may not be accepted.

RETURN SHIPPING

For standard returns, including change of mind, incorrect size, or personal preference, the customer is responsible for the cost of returning the item to Bodega.

If you received a defective, damaged, or incorrect item, Bodega will cover the reasonable return shipping costs.

We recommend using a tracked shipping service when returning an item. Bodega is not responsible for return packages that are lost before reaching us.

REFUNDS

Once your return has been received and inspected, we will notify you of its approval or rejection.

Approved refunds will be issued to the original payment method.

Please allow your bank or payment provider additional time to process and post the refund after it has been issued.

For ordinary voluntary returns, original shipping charges are generally non-refundable unless otherwise required by applicable law.

Where applicable consumer law requires the original standard delivery charge to be refunded, Bodega will comply with those requirements.

Any additional amount paid for express, priority, or upgraded shipping is non-refundable unless required by law.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item is damaged, defective, or different from what you ordered, contact info@bodegaclo.com as soon as possible, preferably within 7 days of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs showing the item and the issue.

We will review the situation and arrange an appropriate solution, which may include a replacement, repair, return, or refund.

The 7-day reporting request does not limit any rights you may have under applicable consumer protection laws.

FINAL SALE ITEMS

The following items cannot be returned for change of mind:

• Items clearly marked final sale.
• Gift cards.
• Custom-made or personalized products.

A discounted item is not automatically final sale unless it is specifically identified as final sale at the time of purchase.

Final sale status does not affect any rights you may have if an item is defective, damaged, incorrect, or otherwise protected under applicable consumer law.