Shipping & Delivery Policy
Bodega Clothing Limited ships worldwide.
ORDER PROCESSING
For in-stock, ready-to-ship products, orders are normally processed within:
1–3 business days
Business days do not include weekends or public holidays.
During collection launches, high-volume periods, promotions, or holidays, processing may take slightly longer.
Processing time is separate from shipping transit time.
STANDARD SHIPPING
Shipping options and estimated delivery times will be displayed at checkout based on your destination.
Standard shipping may generally take approximately:
3–7 business days after dispatch for many destinations.
International destinations, remote locations, customs processing, carrier disruptions, weather conditions, or other circumstances outside Bodega's control may result in longer delivery times.
Shipping estimates are estimates and are not guaranteed delivery dates unless expressly stated otherwise.
EXPRESS SHIPPING
Express shipping may be available at checkout depending on your location.
Express orders still require normal order processing time before they are handed to the carrier.
The estimated express delivery time shown at checkout begins after the order has been dispatched unless otherwise stated.
TRACKING
When tracking is available, you will receive tracking information once your order has been dispatched.
Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.
CUSTOM & PERSONALIZED PRODUCTS
Certain Bodega products may be made specifically for you.
PRODUCTION TIME
Custom and personalized products generally require approximately:
3–6 weeks for production before shipping.
The estimated production period does not include shipping transit time.
Because custom products are made specifically for the customer, they are considered final sale and cannot normally be returned, exchanged, or cancelled for change of mind once production has begun.
This includes products created according to customer-selected personalization or specifications.
If a custom product arrives damaged, defective, incorrect, or materially different from what was ordered, please contact INFO@BODEGACLO.COM.
Nothing in this policy limits any mandatory consumer rights applicable to defective or incorrectly supplied goods.
ORDER CHANGES & CANCELLATIONS
If you need to change or cancel an order, contact us as soon as possible at:
INFO@BODEGACLO.COM
Please include your order number.
We will make reasonable efforts to accommodate your request before the order enters fulfilment, but changes and cancellations cannot be guaranteed once processing or shipping has begun.
For custom or personalized products, cancellation may no longer be possible once production has begun.
Where applicable law provides a statutory cancellation right, that right will continue to apply.
ADDRESS CHANGES
Customers are responsible for entering a complete and accurate shipping address during checkout.
If you notice an error, contact us immediately.
We will attempt to update the address if the order has not yet been dispatched.
Once an order has been shipped, we may not be able to redirect it.
Additional shipping charges resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.
DUTIES, TAXES & INTERNATIONAL ORDERS
Bodega ships internationally.
Depending on your destination, your order may be subject to:
- Import duties.
- Customs fees.
- Local taxes.
- Brokerage fees.
- Other charges imposed by local authorities or carriers.
Where duties and taxes are collected at checkout, this will be indicated during the purchasing process.
Where they are not collected at checkout, the recipient may be responsible for paying them before or upon delivery.
These charges are determined by the destination country and are generally outside Bodega's control.
Customers are responsible for understanding any import requirements that apply in their country.
If an international package is refused because the recipient chooses not to pay applicable duties or taxes, any costs incurred in returning the parcel may be deducted from any refund where permitted by law.
LOST, MISSING OR STOLEN PACKAGES
If your tracking information has not updated for an unusual amount of time, your package appears to be lost, or the carrier marks your package as delivered but you cannot locate it, please contact:
INFO@BODEGACLO.COM
Include your order number and tracking information.
We will review the shipment information and, where appropriate, work with the shipping carrier to investigate the package.
If tracking shows the package as delivered, we may ask you to:
- Check around the delivery location.
- Check with household members, neighbours, reception desks, or building management.
- Contact the carrier.
- Allow a short period for a prematurely marked delivery to arrive.
Each case will be reviewed individually.
Bodega will not automatically reject a claim simply because an order has been shipped.
However, Bodega may not be responsible for delivery issues caused by an incorrect or incomplete address supplied by the customer, subject to applicable law.